顾客感知价值剩余
- 网络customer perceived surplus value; CPSV
顾客感知价值剩余顾客感知价值剩余
customer perceived surplus value
顾客价... ... 10.顾客感知价值剩余( customer perceived surplus value, CPSV) 4.企业设计价值（ enterprise design value, EDV…
CPSV
顾客感知价值剩余(CPSV)是指顾客感知价值(CPV)与顾客预期价值(CAV)之差。顾客感知价值剩余是一个顾客主观上对于企业产 …